Your Customers Already Wrote Your Next Ad Their Reviews!
Your Customers Already Wrote Your Next Ad — Their Reviews!
I'll never forget the moment I realized I'd been sitting on a goldmine of marketing content without even knowing it.
It was 2 a.m., and I was staring at a blank Google Doc, trying to write ad copy for a client's new campaign. The deadline was in six hours, and I had nothing. My coffee had gone cold, and every line I typed sounded either too salesy or completely lifeless. Then, out of sheer procrastination, I opened their Google Business Profile to check if any new reviews had come in.
That's when I saw it: a customer review that was perfect. "Finally found a plumber who actually shows up on time AND explains what he's doing. Fixed our water heater in 30 minutes. Best $200 I've spent all year." It was authentic, specific, and addressed the exact pain points we were trying to highlight in the ad. I copied it almost word-for-word into the campaign, and it became their best-performing ad that quarter.
Here's what I learned that night: your customers are already writing your marketing copy for you. They're solving your biggest advertising challenge — credibility — by sharing their real experiences in their own words. And the best part? Most businesses are completely ignoring this treasure trove of content sitting right under their noses.
In this guide, I'm going to show you exactly how to transform customer reviews into high-performing ads across multiple channels, save yourself hours of copywriting time, and build campaigns that actually connect with your audience. Whether you're a small business owner managing your own marketing or an agency juggling multiple clients, you'll walk away with a practical system you can implement today.
---
So, What Exactly Does "Your Customers Already Wrote Your Next Ad" Mean?
It means stop starting from scratch every time you need ad copy. Your customer reviews — especially those on your Google Business Profile — contain authentic, persuasive language that resonates with potential buyers far more than anything you'll write in a corporate boardroom.
Think about it: when someone leaves a review, they're describing their problem, how your product or service solved it, and the emotional relief they felt afterward. That's the exact narrative arc every good ad needs. They're using the language your target audience actually speaks, not marketing jargon. And they're providing social proof, the psychological phenomenon where people trust what others say about you more than what you say about yourself.
According to research, 88% of consumers say ads with online reviews are more trustworthy[5]. When you use real customer language in your ads, you're tapping into that trust while also cutting your content creation time dramatically. I've personally seen campaigns go from concept to launch in hours instead of days simply by mining existing reviews for the best material.
Let me show you how this works in practice, the benefits you'll see, common mistakes to avoid, and when this strategy makes the most sense.
---
How Does Using Customer Reviews in Ads Actually Work in Practice?
The process is simpler than you might think, but there's a method to doing it well. Here's the system I use with clients:
1. <strong>Review Mining and Categorization</strong>
Start by reading through your Google reviews (and reviews on other platforms if you have them) with a specific lens: look for reviews that tell a complete story. The best ones include:
- A specific problem the customer faced
- How your product/service solved it
- A measurable or emotional outcome
- Natural, conversational language
I usually export reviews into a spreadsheet and tag them by theme: "fast service," "solved problem X," "exceeded expectations," "great value," etc. This makes it easy to match review content to specific campaign goals later.
Quick tip: Don't just look at 5-star reviews. Sometimes a 4-star review that mentions a minor issue you've since fixed can be incredibly powerful because it shows authenticity and continuous improvement.
2. <strong>Match Reviews to Marketing Channels</strong>
Different review formats work better on different platforms:
- Email campaigns: Short, punchy review snippets with star ratings work beautifully in promotional emails. For example, LobsterGram used a customer's enthusiastic review as their entire holiday email copy, which outperformed their standard promotional messaging[1].
- Social media: Video testimonials or user-generated photos paired with review text create highly engaging posts. Dove's deodorant campaign featured multiple real customers using the product on camera while sharing their experiences — it built credibility through variety[6][8].
- Google Ads and Facebook Ads: Pull out one powerful sentence from a review to use as your headline. "Best $200 I've spent all year" is infinitely more compelling than "Affordable Plumbing Services."
- In-store and packaging: Display star ratings and key review quotes on shelves or product packaging. Some brands even use QR codes that link to full review pages[1].
3. <strong>Light Editing for Context</strong>
Here's where people get nervous about legal issues. You can edit reviews for length and clarity, but you cannot change the meaning or sentiment.
For example, if a review says: "I was skeptical at first because I've tried so many products that didn't work, but this one actually delivered. My skin looks better than it has in years!"
You could shorten it to: "This one actually delivered. My skin looks better than it has in years!" — that's fine.
But you cannot remove the "I was skeptical" part and pretend everyone loved you from day one. That crosses into misleading advertising.
4. <strong>Create Multiple Formats</strong>
Once you've identified your best reviews, repurpose them across formats:
- Turn text reviews into social media graphics with attractive design
- Record video testimonials with willing customers (with proper permissions)
- Feature reviews in case study blog posts
- Use review snippets in retargeting ads
- Incorporate them into email nurture sequences
The same core content can fuel dozens of marketing assets.
Real example from my work: A local salon had a review that said, "I've been going to Sarah for three years and she's the only person I trust with my hair. She actually listens!" We turned that into a Facebook ad, an Instagram story, a website testimonial, and the opening line of their email newsletter. One review, four channels, zero additional copywriting time.
---
What Are the Main Benefits and Drawbacks of Using Reviews in Ads?
Benefits
Authenticity that you can't fake No matter how good a copywriter you are, you'll never sound as genuine as a real customer describing their real experience. Consumers are savvy — they can spot corporate-speak from a mile away. Reviews cut through that noise.
Massive time savings I mentioned this before, but it's worth repeating: using reviews can save you 20+ hours per week on content creation[G]. Instead of staring at blank documents at 2 a.m., you're curating and organizing content that already exists.
Better performance metrics The data backs this up. User-generated content-based ads achieve 4x higher click-through rates and 50% lower cost-per-click than average ads[5]. When you feature reviews in email marketing, you can see an average ROI of $44 for every $1 spent[5]. Those aren't small improvements — they're game-changers.
Natural keyword integration Your customers use the same search terms your prospects are typing into Google. When you incorporate their language into ads and website content, you're naturally optimizing for SEO without awkward keyword stuffing.
Multi-channel versatility Once you build a review library, you can deploy it everywhere: emails, social media, Google Ads, in-store displays, even on product packaging. It's the Swiss Army knife of marketing content.
Drawbacks (and How to Handle Them)
You need a steady stream of reviews This strategy only works if you're actively collecting reviews. If you have five total reviews from three years ago, you don't have much to work with. The fix: implement a systematic review collection process. Ask for reviews right after purchase or service completion, make it easy with direct links, and consider gentle incentives (within platform guidelines).
Legal and ethical considerations You must be transparent about using customer reviews in ads. Disclose if any incentive was given for the review. Never fabricate or significantly alter reviews. Misleading consumers can result in serious legal consequences and permanent damage to your reputation.
Negative reviews exist too Not every review will be glowing, and cherry-picking only 5-star reviews can backfire if customers feel you're hiding something. Address negative reviews constructively — sometimes a thoughtful response to criticism can be more powerful than ten positive reviews. And occasionally, you can use constructive criticism to show how you've improved.
Permission and privacy While reviews on public platforms like Google are generally fair game for marketing use (check platform terms of service), video testimonials and photos require explicit written permission. Always get proper releases before using someone's image or video in advertising.
It requires curation skills Not every review is ad-worthy. Some ramble, others are too vague ("Great service!"), and a few might mention competitors or irrelevant details. You need to develop an eye for what makes compelling ad content, which takes practice.
---
When Should You Use Customer Reviews in Your Ads?
This strategy isn't one-size-fits-all. Here's when it makes the most sense:
<strong>When trust is a major barrier to purchase</strong>
If you're in an industry where customers are naturally skeptical — like home services, healthcare, automotive repair, or any high-ticket purchase — reviews directly address that skepticism. Seeing that real people trusted you and had positive outcomes removes a huge obstacle from the buyer's journey.
<strong>When you're struggling to articulate your value proposition</strong>
Sometimes you're too close to your business to explain it well to outsiders. Your customers, on the other hand, can describe your value in terms that resonate with other prospects because they were prospects once.
<strong>When you need content volume quickly</strong>
Launching a new campaign with tight deadlines? Mining reviews is exponentially faster than creating original content from scratch. I've built entire campaign frameworks in an afternoon using existing review content.
<strong>When your budget is tight</strong>
User-generated content is essentially free marketing material. You're not paying for photoshoots, copywriters, or video production. You're curating what already exists. For small businesses and startups, this is a lifeline.
<strong>When you're targeting local customers</strong>
Reviews on Google Business Profile carry enormous weight for local search. Featuring them in your local ads creates consistency across the customer journey — they see the same authentic voices on your profile, in your ads, and on your website.
<strong>When NOT to rely solely on reviews</strong>
- Brand-new businesses with no reviews yet: You need to build your review base first through excellent service and proactive collection.
- Highly regulated industries: Healthcare, finance, and legal services often have strict rules about testimonials and endorsements. Check compliance requirements first.
- When reviews don't tell the full story: If your product requires significant education or explanation, reviews alone won't cut it. Use them as supporting evidence alongside educational content.
---
What Mistakes Should You Avoid When Using Reviews in Ads?
I've made most of these mistakes myself, so learn from my pain:
<strong>Mistake #1: Cherry-picking to the point of dishonesty</strong>
Yes, you should showcase your best reviews. But if you only show perfect 5-star reviews and ignore all criticism, savvy customers will smell something fishy. It's actually more trustworthy to occasionally acknowledge imperfections or show how you've addressed concerns.
<strong>Mistake #2: Using generic, vague reviews</strong>
"Great service!" and "Highly recommend!" are nice, but they don't tell a story or provide specifics. The most powerful reviews include concrete details: "The technician arrived in 15 minutes, wore shoe covers in my house, and fixed the problem for $50 less than the quote." Specificity creates credibility.
<strong>Mistake #3: Not getting proper permissions for video/photo use</strong>
Just because someone posted a photo with their review doesn't mean you can use it in your ads without permission. Public platform reviews are generally okay to quote, but using someone's image requires explicit written consent. Protect yourself legally.
<strong>Mistake #4: Ignoring negative reviews</strong>
When you receive a critical review, respond professionally and constructively. Sometimes a well-handled negative review can become a marketing asset itself, showing that you take feedback seriously and make things right.
<strong>Mistake #5: Set-it-and-forget-it mentality</strong>
Reviews lose relevance over time. A review from 2019 about your "new" service isn't as compelling in 2025. Regularly refresh your review-based marketing with recent testimonials to maintain authenticity and relevance.
<strong>Mistake #6: Not optimizing review content for each channel</strong>
A long, detailed review might work beautifully on your website but bomb on Instagram where attention spans are measured in seconds. Tailor the length, format, and presentation to each platform's norms and audience expectations.
<strong>Mistake #7: Forgetting to thank and acknowledge customers</strong>
When you feature someone's review prominently in your marketing, let them know and thank them! This strengthens customer relationships and encourages more people to leave thoughtful reviews. I've seen businesses create "Featured Customer of the Month" programs that turn review-leavers into brand advocates.
---
Step-by-Step: Turning Reviews Into High-Performing Ads
Alright, let's get practical. Here's exactly how to do this:
<strong>Step 1: Audit Your Existing Reviews (30-60 minutes)</strong>
Go through all your Google Business Profile reviews (and other platforms if relevant). Create a simple spreadsheet with these columns:
- Review text
- Star rating
- Date
- Theme/category (e.g., "fast response," "solved complex problem," "friendly service")
- Potential channel (email, social, Google Ads, etc.)
- Permission status (if photo/video is involved)
Identify your top 10-20 most compelling reviews. Look for specific stories, emotional language, and clear before/after transformations.
Pro tip: Use tools like GMBMantra.ai to automatically extract and organize your Google reviews, saving you manual copy-paste time and helping you spot patterns in customer feedback.
<strong>Step 2: Match Reviews to Campaign Goals (20-30 minutes)</strong>
What are you trying to achieve with your next campaign?
- Drive more phone calls? Use reviews that mention quick response times or easy communication.
- Increase bookings? Feature reviews about great experiences and results.
- Overcome price objections? Highlight reviews that mention value, ROI, or "worth every penny" type language.
Match your best reviews to specific campaign objectives.
<strong>Step 3: Create Channel-Specific Variations (1-2 hours)</strong>
Take each selected review and adapt it for different platforms:
For email:
- Subject line: "Why Sarah calls us 'the only salon I trust'" (using customer's name/quote)
- Email body: Feature the full review with a photo (if permitted) and a clear CTA
For Google Ads:
- Headline: "Best $200 I've spent all year" - Real Customer
- Description: See why customers rate us 4.9 stars for fast, reliable plumbing service.
For Instagram/Facebook:
- Create a graphic with the review text overlaid on a relevant image
- Tag the customer if they've given permission
- Use relevant hashtags
For your website:
- Add reviews to relevant service pages
- Create a dedicated testimonials page
- Feature rotating reviews on your homepage
<strong>Step 4: Test and Measure (Ongoing)</strong>
Launch your review-based ads and track performance against your previous campaigns. Monitor:
- Click-through rates
- Conversion rates
- Cost per acquisition
- Engagement metrics (likes, shares, comments)
You'll likely find certain types of reviews perform better than others. Maybe emotional stories outperform logical ones, or vice versa. Maybe specific pain points resonate more strongly. Use this data to refine your review curation over time.
<strong>Step 5: Create a Review Collection System (1-2 hours to set up, then automated)</strong>
To keep this strategy sustainable, you need fresh reviews coming in regularly. Set up:
- Automated review request emails sent 3-5 days after purchase/service
- Direct links to your Google Business Profile review page
- In-person review requests (train staff to ask satisfied customers)
- Follow-up messages for customers who engage with your review requests but don't complete them
Platforms like GMBMantra.ai can automate much of this process, including sending review requests at optimal times and even suggesting AI-powered responses to reviews once they come in.
---
Real-World Examples: Brands Doing This Right
Let me share a few examples that illustrate different approaches:
<strong>LobsterGram's Holiday Email</strong>
Instead of writing typical promotional copy for their holiday campaign, LobsterGram featured a customer review as the main email content. The enthusiastic, authentic language from a real customer drove higher engagement than their standard marketing messages[1]. The lesson: sometimes your customers can sell better than your marketing team.
<strong>At Home's Top-Rated Products Campaign</strong>
The furniture and home décor retailer created an email campaign built entirely around their highest-rated products, featuring snippets from 5-star reviews. This created social proof and helped customers discover popular items they might have missed[1]. It's a smart way to use reviews for product discovery, not just persuasion.
<strong>Dove's Multi-Testimonial Video Campaign</strong>
Dove featured several real customers using their deodorant and sharing their experiences on camera. By showing multiple voices instead of just one "perfect" testimonial, they built broader credibility. Different customers mentioned different benefits, which appealed to a wider audience[6][8].
<strong>Gorillas' Data-Driven Humor Campaign</strong>
The grocery delivery service analyzed actual customer shopping patterns and created humorous ads based on real, quirky purchase combinations. By rooting their campaign in genuine customer behavior data, the ads felt authentic and relatable rather than manufactured[3]. This shows that "customer voice" can extend beyond literal reviews to include behavioral insights.
---
How to Handle Common Challenges
<strong>Challenge: "We don't have enough reviews yet"</strong>
Start collecting them systematically. Make it easy for customers to leave reviews:
- Send direct links to your Google Business Profile review page
- Ask at the moment of highest satisfaction (right after solving a problem or delivering a great experience)
- Train your team to request reviews conversationally: "If you were happy with the service today, we'd really appreciate a quick Google review. It helps other people find us."
- Consider gentle incentives within platform guidelines (like entry into a monthly drawing)
Even five thoughtful reviews are enough to start testing this strategy on a small scale.
<strong>Challenge: "Our reviews are too short or vague"</strong>
Encourage more detailed reviews by asking specific questions in your review requests: "What problem were you trying to solve? How did we help? What was different about your experience with us?"
When customers have prompts, they tend to write more substantive reviews.
<strong>Challenge: "We got a negative review we can't hide"</strong>
Respond professionally and publicly. Acknowledge the issue, apologize if appropriate, explain what you're doing to prevent it in the future, and offer to make it right. A thoughtful response to criticism can actually build more trust than a wall of perfect reviews.
And honestly? A few 4-star reviews mixed in with 5-star reviews often look more authentic than a perfect 5.0 rating.
<strong>Challenge: "I'm worried about legal issues"</strong>
Stick to these guidelines:
- Don't fabricate or significantly alter reviews
- Disclose any incentives given for reviews
- Get written permission before using photos or videos in ads
- Follow platform terms of service (Google, Facebook, etc.)
- If you're in a regulated industry, consult with a compliance expert
When in doubt, err on the side of transparency.
---
How Reviews Boost Your Local SEO (A Hidden Benefit)
Here's something many businesses don't realize: using customer reviews in your marketing doesn't just help with persuasion — it also improves your search engine visibility.
Google's algorithm considers review quantity, recency, and quality when ranking local businesses. But beyond that, the language in reviews helps Google understand what you do and match you to relevant searches.
If ten customers mention "emergency plumbing" in their reviews, Google learns that you're relevant for emergency plumbing searches. If reviews repeatedly mention "gentle with kids," you'll rank better for "family dentist" searches.
By featuring reviews prominently on your website and in your content marketing, you're reinforcing these keyword associations while also creating fresh, user-generated content that search engines love.
Quick SEO tip: Create a dedicated testimonials page on your website and embed your Google reviews. Make sure each review is in readable text format (not just images) so search engines can crawl the content. This gives you SEO benefits while also building trust with website visitors.
---
Advanced Strategy: Turning Reviews Into Different Content Types
Once you're comfortable with the basics, you can get creative with how you repurpose review content:
<strong>Create "Customer Spotlight" Blog Posts</strong>
Take your most compelling reviews and expand them into full case study blog posts. Reach out to the reviewer (if possible) and ask if they'd be willing to share more details. These posts serve triple duty: they're great SEO content, they provide social proof, and they show appreciation for loyal customers.
<strong>Build Social Proof Sequences</strong>
Create email nurture sequences that feature different customer stories for different pain points or use cases. Someone who downloaded your lead magnet about "fixing slow drains" gets reviews from customers who had that problem. Someone interested in "bathroom remodels" gets reviews about your remodeling work.
<strong>Use Review Themes in Video Content</strong>
Notice that five reviews all mention how you "explain things clearly"? Create a video that demonstrates your process and explicitly addresses why clear communication matters. You're using review insights to guide content creation, even when you're not directly quoting reviews.
<strong>Create Comparison Content</strong>
If you have reviews that mention competitors ("We tried three other companies before finding you"), use those insights to create honest comparison content that addresses why customers switch to you.
---
The Psychology Behind Why This Works So Well
Let me get slightly nerdy for a moment, because understanding the "why" helps you do this better.
<strong>Social Proof and Herd Behavior</strong>
Humans are wired to look to others for guidance, especially in unfamiliar situations. When we see that dozens of people had positive experiences with a business, our brains interpret that as "safe" and "low-risk." This is social proof in action[5].
<strong>The Messenger Effect</strong>
We trust messages more when they come from people like us rather than from companies trying to sell us something. A fellow customer has no incentive to lie to us — they're just sharing their experience. This is why peer recommendations are so powerful[6].
<strong>Specificity Creates Credibility</strong>
Generic claims like "high quality" or "great service" are easy to dismiss as marketing fluff. But when a customer says "The technician wore shoe covers, showed me exactly what was broken, and fixed it in 30 minutes," the specificity makes it believable. Details signal truth.
<strong>Story Structure</strong>
The best reviews follow a natural story arc: problem → solution → resolution. Our brains are wired to remember and respond to stories far more than to lists of features or benefits. When you use reviews that tell stories, you're tapping into this deep cognitive preference.
---
Tools and Resources to Make This Easier
You don't need fancy software to implement this strategy, but a few tools can save you significant time:
<strong>Review Management Platforms</strong>
- GMBMantra.ai: Automatically monitors, extracts, and helps you respond to Google reviews with AI-powered suggestions. It can save you hours of manual work and helps you spot your best review content quickly. The platform's review sentiment analysis helps you identify themes and patterns across all your reviews.
- PowerReviews and similar platforms: If you're in e-commerce, these tools help collect and display product reviews across your site and in marketing materials[1].
<strong>Design Tools for Review Graphics</strong>
- Canva: Create professional-looking social media graphics featuring review quotes
- Adobe Express: Similar to Canva with some additional template options
<strong>Spreadsheet Organization</strong>
Don't underestimate a simple Google Sheet for organizing and categorizing your reviews. Create tags, track which reviews you've used where, and note permission status.
<strong>Video Tools</strong>
If you're creating video testimonials:
- Loom or Zoom: Easy ways to record remote customer interviews
- iMovie or CapCut: Simple video editing for beginners
- Rev or Otter.ai: Transcription services if you need to pull quotes from video interviews
---
FAQ: Your Questions Answered
Why should I use customer reviews in my ads? Customer reviews add authenticity and social proof that traditional marketing copy can't match. They make your ads more trustworthy and persuasive to potential buyers who are looking for real experiences before making a decision[1][5].
How can I use reviews in email marketing? Include star ratings, customer photos (with permission), and review snippets in your promotional emails. Feature them prominently near your call-to-action to boost click-through and conversion rates by providing trust signals early in the sales funnel[1][5].
What types of reviews work best for advertising? Reviews that tell a complete story with specific details, multiple testimonials that cover different benefits, video reviews showing real product use, and reviews that address common objections or pain points are most effective for credibility and engagement[6][8].
Can negative reviews be used in ads? Generally no, but you can address negative feedback constructively in your marketing by showing how you've improved or by featuring your thoughtful responses. Sometimes acknowledging past challenges and showing growth builds more trust than pretending you're perfect[7].
How do I get customers to write more reviews? Make it easy by sending direct links to your review page, ask at the moment of highest satisfaction, train your team to request reviews conversationally, and consider gentle incentives within platform guidelines. Timing matters — ask within 3-5 days of purchase or service completion[2].
Are video testimonials better than text reviews? Video testimonials are generally more engaging and build stronger trust because viewers can see and hear real people, but they're more resource-intensive to create. Text reviews are easier to produce, collect, and repurpose across multiple channels. The ideal approach uses both[6][8].
Can reviews improve my SEO? Absolutely. Reviews add fresh, user-generated content with natural keywords that your target audience actually uses. This helps search engines understand what you do and match you to relevant searches, improving your local search rankings[5].
How do I display reviews on product packaging or in-store? Use star ratings, pull out key review quotes (with proper attribution), and add QR codes that link to your full review page. This builds trust at the point of purchase decision and bridges your offline and online presence[1].
What legal considerations are there when using reviews in ads? Ensure all reviews are genuine, disclose any incentives given for reviews, get explicit written permission before using customer photos or videos, and follow advertising standards to avoid misleading consumers. When in doubt, consult with a legal professional familiar with advertising regulations[7].
How can small businesses start using reviews in ads with limited resources? Begin by collecting reviews on your Google Business Profile and social media, identify your 5-10 best reviews that tell specific stories, then repurpose them into simple text-based social posts and email campaigns using free tools like Canva for graphics. Start small and expand as you see results[2].
---
Bringing It All Together: Your Next Steps
Look, I get it. Reading a guide like this can feel overwhelming. You're already juggling a dozen marketing tasks, and now I'm suggesting you add "review mining" to your to-do list.
But here's the thing: this strategy actually reduces your workload once you set it up. Instead of staring at blank documents trying to write compelling ad copy, you're curating content that already exists. Instead of guessing what messages will resonate, you're using language that already resonated with real customers.
Start small. Here's what I recommend for your first week:
Day 1: Spend 30 minutes reading through your Google reviews and flagging your top 5 most compelling ones.
Day 2: Create a simple spreadsheet to organize these reviews by theme.
Day 3: Take your best review and turn it into a social media post. Just one. See how it performs.
Day 4: Feature that same review in your next email newsletter.
Day 5: Create a simple testimonial section on your website featuring these reviews.
Day 6: Set up an automated review request system (or use a tool like GMBMantra.ai to do it for you).
Day 7: Review your results and plan your next batch.
That's it. You don't need to overhaul your entire marketing strategy overnight. Just start incorporating real customer voices into one or two channels and build from there.
The businesses that win in today's market aren't necessarily the ones with the biggest ad budgets — they're the ones that build genuine trust. And nothing builds trust quite like letting your happy customers do the talking.
Your customers have already written your next ad. Now it's time to use it.
---
Want to make review management even easier? Tools like GMBMantra.ai can automatically monitor your Google Business Profile, extract your best reviews, suggest AI-powered responses, and help you identify patterns in customer feedback — all of which makes turning reviews into marketing gold significantly faster. The platform's AI assistant, Leela, works 24/7 to keep your profile optimized and your reviews organized, so you can focus on using that content strategically rather than managing it manually.
The bottom line: your customers are already creating your most authentic, persuasive marketing content. Stop ignoring it, start using it, and watch your campaigns perform better with less effort.
Now go find those hidden gems in your review section. I promise they're there.