Get MoreGoogle ReviewsAutomatically

Asking customers for reviews is absolutely permitted and even encouraged by Google, as long as you follow their guidelines. Google specifically states that businesses can remind customers to leave reviews. What is prohibited is offering incentives for reviews such as discounts, gifts, or payment, asking customers to leave specifically positive reviews rather than honest reviews, selectively asking only customers you believe will leave positive reviews while avoiding others, using review gating where you screen customers and only direct happy ones to Google, or buying fake reviews from services. Our review generation tools are designed to comply fully with Google guidelines. We help you ask all customers for honest reviews, not just happy ones, and we never suggest incentivizing reviews. The sentiment filtering feature routes unhappy customers to direct feedback channels rather than blocking their reviews, which is the compliant approach to handling negative sentiment.

Our sentiment filtering approach is designed to be fully compliant with Google guidelines while still protecting your reputation. Instead of blocking unhappy customers from leaving reviews which would violate guidelines, we first ask all customers a simple satisfaction question before presenting the review link. Customers who indicate they are happy are then shown the direct link to leave a Google review. Customers who indicate dissatisfaction are instead presented with a feedback form that comes directly to you, along with a message that you want to resolve their concerns. They are still free to leave a Google review if they choose, we just offer them an alternative channel to voice concerns directly. This approach helps you identify and resolve issues before they become negative reviews, and many unhappy customers appreciate the direct attention and choose not to leave a negative review after their issue is addressed. This is different from review gating because we never prevent anyone from reviewing.

Timing is crucial for review request success, and our AI helps identify optimal moments based on customer behavior patterns and industry benchmarks. Generally, the best time is when positive emotions are highest, typically immediately after a successful transaction, positive service interaction, or resolution of an issue. For retail and restaurants, this often means within hours of the experience while the memory is fresh. For service businesses like contractors or healthcare, a follow-up 1-3 days after service completion often works best, giving customers time to experience the results. For ongoing service relationships, periodic check-ins after positive milestones are effective. Our system can be configured to trigger requests based on various events such as completed purchases, appointment follow-ups, or customer service resolutions. We also implement request fatigue prevention to ensure you do not over-ask the same customers, maintaining goodwill while maximizing review opportunities.

The most effective review request method depends on your business type and customer demographics, and we recommend testing multiple approaches. Email campaigns work well for businesses with customer email lists and have the advantage of being low-friction and asynchronous. SMS requests typically have higher open and response rates than email but require phone numbers and customer consent for messaging. In-person requests at the point of service can be highly effective when delivered naturally by staff who have built rapport with customers. QR codes displayed at your location allow customers to easily access your review page at their convenience. Our platform supports all these methods and provides analytics to help you identify which channels drive the most reviews for your specific business. Many successful businesses use a combination approach, such as an in-person mention followed by an email reminder, to maximize review generation without being overly pushy.

Review generation targets should be based on your current review count, competitor benchmarks, and business size, rather than arbitrary numbers. A useful framework is to aim for consistent growth that outpaces your local competitors. For businesses just starting out, even 5-10 new reviews per month can make a significant impact on visibility and trust. Established businesses might target maintaining their position relative to competitors while focusing on review recency. Google values recent reviews, so consistent monthly activity is often more valuable than sporadic bursts. As a rough benchmark, businesses in our platform average 10-20 new reviews monthly after implementing our generation campaigns, representing a 40-60 percent increase over their passive baseline. More important than the absolute number is the trend, as you want to see steady growth over time. Our analytics help you track progress and adjust your campaigns to meet your specific goals based on your market.

Our platform is fully equipped for multi-location review generation, with features specifically designed for businesses managing multiple Google Business Profiles. Each location gets its own unique review links that direct customers to the correct Google profile. You can create campaign templates at the corporate level and deploy them across all locations while allowing customization of business names and details. Performance tracking shows review generation results for each location individually and aggregated, helping you identify top performers and those needing attention. Location managers can access their own dashboards to monitor and manage local campaigns while corporate maintains oversight of the entire network. For franchise operations, you can set compliance guardrails that ensure all locations follow brand guidelines and Google policies while still giving local operators the tools they need. This multi-location capability is essential for maintaining competitive review counts across your entire network rather than just your flagship location.