Refund Policy

1. Overview

At GMB Mantra, we strive to provide exceptional service and value to our customers. This Refund Policy outlines the terms and conditions for subscription cancellations, refunds, and our satisfaction guarantee.

By subscribing to our services, you agree to the terms outlined in this policy.

2. Free Trial Period

2.1 Trial Duration

New customers may be eligible for a 7-day free trial (where applicable). During this period, you can explore all premium features without charge.

2.2 Trial Cancellation

You may cancel your trial at any time during the trial period without charge. If you do not cancel before the trial ends, your subscription will automatically begin and you will be charged according to your selected plan.

2.3 One Trial Per Customer

Each customer is eligible for only one free trial per account. Additional trials may not be available for the same email address or business.

3. Subscription Billing and Refunds

3.1 Billing Cycle

Subscriptions are billed in advance on a monthly or annual basis, depending on your selected plan. All prices are stated in US Dollars unless otherwise specified.

3.2 No Partial Refunds

We do not provide partial refunds for unused portions of subscription periods. If you cancel your subscription, you will continue to have access to premium features until the end of your current billing cycle.

3.3 Annual Subscription Refunds

Annual subscriptions may be eligible for a pro-rated refund within the first 30 days of purchase, subject to our satisfaction guarantee terms outlined below.

4. 30-Day Satisfaction Guarantee

4.1 Guarantee Terms

We offer a 30-day satisfaction guarantee for all new paid subscriptions. If you are not completely satisfied with our service within the first 30 days of your paid subscription, you may request a full refund.

4.2 Eligibility Requirements

To be eligible for our satisfaction guarantee, you must:

• Be a first-time customer (not applicable to repeat customers)
• Request the refund within 30 days of your initial paid subscription
• Have made a good faith effort to use the service and its features
• Provide specific feedback about why the service did not meet your expectations
• Not have violated our Terms of Use

4.3 Refund Process

To request a refund under our satisfaction guarantee, contact our customer support team at info@gmbmantra.com with your account details and reason for dissatisfaction. Refunds will be processed within 7-10 business days to your original payment method.

5. Subscription Cancellation

5.1 How to Cancel

You can cancel your subscription at any time through:

• Your account settings in the GMB Mantra dashboard
• Contacting our customer support team
• Using the cancellation link in your billing emails

5.2 Effective Date

Cancellations take effect at the end of your current billing cycle. You will retain access to all premium features until that date.

5.3 Reactivation

You may reactivate your subscription at any time. Your account data will be preserved for 90 days after cancellation, after which it may be permanently deleted.

6. Special Circumstances

6.1 Technical Issues

If you experience significant technical issues that prevent you from using our service for an extended period (48+ hours), you may be eligible for account credits or partial refunds at our discretion.

6.2 Service Changes

If we make substantial changes to our service that significantly impact its functionality, existing customers may be eligible for refunds or account credits.

6.3 Account Violations

Accounts terminated for violating our Terms of Use are not eligible for refunds. This includes but is not limited to misuse of our AI features, violation of Google's policies, or fraudulent activity.

7. Payment Processing and Disputes

7.1 Payment Methods

We accept major credit cards, PayPal, and other payment methods through our secure payment processors (Stripe, PayPal). Refunds will be issued to the original payment method when possible.

7.2 Chargeback Policy

If you dispute a charge with your bank or credit card company instead of contacting us first, we reserve the right to immediately suspend your account and pursue all available legal remedies.

7.3 Failed Payments

Failed payments may result in temporary service suspension. We will attempt to collect payment multiple times and notify you via email. Accounts with failed payments for over 30 days may be permanently terminated.

8. Enterprise and Custom Plans

Enterprise and custom plan customers may have different refund terms as specified in their individual service agreements. Please refer to your signed contract or contact your account manager for specific refund policies.

9. Promotions and Discounts

9.1 Promotional Offers

Special promotional offers, discounts, and coupon codes may have different refund terms and conditions. These will be clearly stated at the time of purchase.

9.2 Referral Credits

Account credits earned through referral programs are non-refundable and cannot be converted to cash. These credits will be applied to your account for future billing cycles.

10. Force Majeure and Service Interruptions

We are not liable for service interruptions caused by circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, internet outages, or third-party service failures (including Google API limitations).

In cases of extended service interruptions (7+ consecutive days), we may provide account credits or pro-rated refunds at our discretion.

11. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our business practices or legal requirements. We will notify customers of any material changes via email or through our service.

Changes to this policy will not affect refund requests made prior to the effective date of the changes.

12. Contact Information

For questions about this Refund Policy or to request a refund, please contact us: