Metric | What It Reflects | Why It Matters |
---|---|---|
Star Rating | Overall customer satisfaction | 4.7+ wins more trust than ads |
Recency | Is your business active? | Google prioritizes updated listings |
Keywords in Reviews | Mentions like "quick", "on time", "polite", "fixed same day" | Drives relevance in search |
Local Map Ranking | Your position in local 3-pack | Gets you into "click-to-call" zone |
Call-to-action usage | Are you getting direction / call clicks? | Measure visibility-to-action effectiveness |
"I used to get a couple of jobs a week from local directories. After building reviews on Google, I now get 2–3 calls a day directly — no commission, no middleman."
— Mike Johnson, Electrician, Chicago, US"A client left a review about how I left their kitchen spotless after fixing a drain. That story made others trust me. Reviews now bring in 40% of my cleaning business."
— Anna Müller, Deep Cleaning Pro, Berlin, GermanyTrack review growth, get alerts, use ready-to-send templates, and see which services people mention most — all in one dashboard.
Track your Google review growth over time.
Get notified when new reviews come in.
Use ready-to-send review request templates.
See which services people mention most (e.g., fan install, sink fix).
Make sure your reviews speak clearly — and loudly.