Metric | What It Reflects | Why It Matters |
---|---|---|
Star Rating | Overall member satisfaction | Trust signal for new prospects |
Review Recency | How active your business looks | Shows you're engaged & busy |
Mentions of Trainers/Programs | Keyword trends like "great coach", "clean space", "HIIT" | Helps rank in specific class or service searches |
Google Map Rank | Local 3-pack visibility | Drives foot traffic and website visits |
Review Length & Detail | Testimonials with stories | More persuasive than generic "good gym" reviews |
"After we started asking for reviews at the end of every month, members highlighted our trainers and unique programs. This helped us reach the top 3 in Google searches for 'best gym New York'. New sign-ups increased significantly within 2 months."
— Luca, Owner, IslandFit New York"Our Pilates instructors in Chicago became even more motivated after we began tracking review mentions. The positive feedback inspired the whole team."
— Maria, Studio Manager, Chicago Wellness HubLive review monitoring, sentiment tracking, trainer mentions, auto-invites, and benchmarking — all in one dashboard.
Track all your Google reviews and get alerts for low-rated feedback.
See which trainers or programs are mentioned most.
Send review invites automatically after bookings or trials.
Monitor member sentiment and spot issues early.
See how you compare to nearby gyms and studios.
Let your members do the marketing — with authentic, visible feedback.