We understand the unique challenges hotels & lodging face with online reviews.
Reviews spread across Google, TripAdvisor, Booking.com, and more.
Travelers have high expectations and compare to many properties.
Cleanliness issues are deal-breakers and spread quickly.
Issues during stays need immediate resolution.
Purpose-built tools to solve your industry-specific reputation challenges.
Monitor and respond across all review platforms.
Address issues quickly to prevent negative reviews.
Highlight your cleanliness standards and protocols.
Showcase what makes your property special.
Tools designed specifically for hotels & lodging.
See reviews from all platforms in one dashboard.
Monitor feedback by department (front desk, housekeeping, etc.).
Track satisfaction trends over time.
Common questions about review management for hotels & lodging.
GMBMantra aggregates reviews from Google, TripAdvisor, and OTAs into one dashboard.
Within 24-48 hours ideally. Quick responses show you care and can influence future bookings.
Take them seriously, apologize, explain your protocols, and show what you're doing to improve.