We understand the unique challenges healthcare & medical face with online reviews.
Responding to reviews without violating patient privacy requires careful, trained responses.
Healthcare experiences are deeply personal. Negative reviews can be emotionally charged.
Many negative reviews relate to billing and insurance - not care quality.
Group practices need to manage reviews across multiple physicians and locations.
Purpose-built tools to solve your industry-specific reputation challenges.
AI-generated responses that never acknowledge patient status or reveal protected information.
Professional yet compassionate response templates for sensitive healthcare situations.
Monitor reviews and ratings for each provider in your practice separately.
Route billing-related reviews to appropriate staff for resolution.
Tools designed specifically for healthcare & medical.
Every response is checked to ensure no protected health information is disclosed.
Track reviews and ratings for each physician or provider in your practice.
Identify and address wait time issues that frequently appear in reviews.
Common questions about review management for healthcare & medical.
Never confirm someone is a patient. Use general language and invite them to contact you directly. GMBMantra ensures compliance.
Yes, but be careful not to incentivize reviews or only ask satisfied patients. GMBMantra helps you request reviews appropriately.
Acknowledge the frustration, explain any context (without specifics), and outline improvements you're making.